Help Center

Presale Questions
Domain Questions
Uploading Questions
Email Questions
Billing Questions

Presale Questions

How long does it take to setup my hosting account?
- Only a few minutes after purchase. All your login/setup details will be sent to you via email.

Do I need to purchase a domain name?
- Yes, you will need to have a domain already or be willing to purchase one. Typically they cost approx. $10 via Namecheap.com or Godaddy.com. If you're unable to purchase a domain on your own, we can purchase one on your behalf.

Do you offer any free trials?
- Yes, email us and we will get you started for free.

What if I need help right after my order?
- We are here to help you get your site online ASAP so feel free email us with questions or let us know a good time to call you back.

How much webspace will I need?
- If you're starting a new website, we recommend our Entry Hosting Package. You can always upgrade your hosting account anytime.


Domain Questions

Do I need to have my own domain name?
- Yes, you will need to have a domain already or be willing to purchase one. Typically they cost approx. $10 via Namecheap.com or Godaddy.com. If you're unable to purchase a domain on your own, we can purchase one on your behalf.

How do I transfer my domain to Flip hosting?
- You shouldn't ever have to transfer your domain to a hosting company. You will just need to login to your domain register website (the place where you purchased your domain) and copy & paste the domain nameserver information we provided you with after signup. If you need help let us know.

How Do I setup my domain nameservers (DNS)?
- You will need to login to your domain register website (the place where you purchased your domain) and copy & paste the domain nameserver information we provided you with after signup. If you need help let us know.

Can I host multiple domains on one hosting account?
- Just one domain per one account.


Uploading Questions

How do I upload my website?
- There are two options for uploading your website. You can use the File Manager located in your cpanel (domain.com/cpanel) or you can download a popular program called FileZilla. We recommend the FileZilla option for uploading your website via FTP.

How do I use an FTP Program to upload my website?
- We recommend FileZilla for uploading your website here at FlipHosting.com. After installation the host field should be "ftp.yourdomain.com" (without quotes) and the user/pass is the information we provided you in your initial signup email. Drag your files in the "public_html" folder.


Email Questions

How do I setup my email?
- You can setup as many emails as you would like at Flip Hosting. There is an "email" icon inside your cpanel (domain.com/cpanel) you'll want to click that option then just follow the instructions. It is very easy to setup.

How do I access my email?
- You can access your email on our website (Client Login tab) or you can setup your email/s in Outlook on your computer.

What is webmail?
- Webmail (domain.com/webmail) is an easy option for checking your email/s. With webmail you can login and check any of your emails anywhere with just an Internet connection.


Billing Questions

How do I order hosting services?
- You can order online via our website or give us a call and we will setup your hosting account on the phone.

how do I pay for hosting services?
- You can pay for hosting services online via our website or by calling us.

What payment options do you accept?
- We accept Visa, Mastercard, Discover, AMEX, Check/Money Order, and Paypal.

Can I make a payment over the phone?
- Yes, you can give us a call, setup your account, and/or make any payments over the phone.